If you order a gift package before 2pm (Monday-Friday) we will endeavour to dispatch all Goods from our nest on the next working day (Monday-Friday), however please be aware this often can take up to two working days as all of our gifts are picked, packed and wrapped by hand- Please let us know if you do require your gift more urgently, we will always try to help if we can.
Our handmade/personalised items are made to order and dispatch/production times are listed for these items individually.
If you have ordered from us and have not received your order after 10-14 working days from your dispatch email, please check your local Royal Mail depot, as it may of be taken there and you haven't been notified. If your parcel cannot be located at your local depot office please email firstname.lastname@example.org and I will investigate and resolve the issue for you.
Postage after your gift has left our nest can take between 1-3 days for first class and 2-5 days for second class.
Below are our UK postage options, orders under 2kg will be sent by Royal Mail- Orders over 2kg will be upgraded automatically and sent by a courier service to ensure a timely and insured delivery. If you wish to upgrade to a courier service you can also select this option at the checkout.
Standard delivery (2-5 days after dispatch) £3.95
First class delivery (1-3 days after dispatch) £5.50
Courier Delivery (2-4 days after dispatch)
You will receive a royal mail reference number for your parcel- this will update once the delivery has been attempted/accepted. (However if this doesn’t update after the above mentioned delivery aims we suggest that it may be worth contacting the recipient of the parcel to see if it has actually been received as not all areas of the country will scan the parcel on delivery)
If you require Special Delivery or timed delivery please get in touch before placing your order and we can get a quote for these services for you.
However we do advise that you check your countries import restrictions prior to ordering (particularly with regards to our food/drink items) and also be aware that delivery may be subject to customs or import charges paid locally upon receipt of the parcel which would be in addition to any postage charges paid upon ordering, please double check any import regulations and fee's for the country that you wish to ship to.
Partial or full tracking is available for these services- all parcels will be tracked up until the point that they leave the UK, the majority of parcels will then receive additional tracking in their destination country however a few select contrys’s do not offer this option and it does depend entirely upon the local postal services.
Tracked parcel delivery £12
Tracked parcel delivery £18 - £22
Include your own gift note and let us know where you would like your order to go and we can send it directly to them!