FAQ's

We know your gift needs to be absolutely perfect so we have put together a list of our most frequently asked questions, If we haven't covered your question here feel free to send us an email at thenest@wherebluebirdsfly.co.uk or we are social so you can get in touch with a tweet or a facebook message instead you will find the links at the bottom of our website!

 

Will the receipt/billing information be sent to the recipient?

We will never include any receipts with your gift as we know that most of our boxes are sent direct.

Our Bluebird boxes are a gift in the post, so we would like them to appear as exactly that- a receipt will spoil that somewhat, so we  will only include business card inside the box. 

 We will email a copy of the payment receipt to your provided email address after purchase.


If you order before 2pm (Monday-Friday) we will aim to dispatch your gift the next working day (Monday-Friday), however please be aware this can take up to two working days- Please let us know if you do require your gift more urgently, we will always try to help if we can. 

Postage after your gift has left our nest can take between 1-3 days for first class and 3-5 days for second class.

When will my gift be dispatched?


Can I order in advance?

Of Course! Just let us know the preferred date of dispatch in the order notes when you check out and we will schedule a later postage date for you!


Can I stay anonymous? 

Absolutely! If you do not wish to include your name you don't have to and none of your details will be sent to the recipient so unless you choose to tell them so it will remain a complete mystery! If they get in touch to see who sent them their hamper we will not give away the secret, we will however send you a quick email to let you know that they are curious and will leave it up to you to spill the beans if you wish!


How can I personalise my gift?

We know how much you care about getting your gift exactly right and we will do our best to create it exactly how you picture it!

Every order can include your own gift note, with your own gift message... as long or short as you wish (just don't forget to say who it is from, Unless of course it is a secret!) We have a selection of finishing touches to make your box absolutely perfect that can be selected in the build your own section of our website.

You can also choose from a range of gifts that can be personalised in our handmade section All of our handmade/personalised items do have a longer dispatch time as they are made completely to order- this can be up to 4-5 weeks during busy periods, however we will update the current production time on each item.


What will my Bluebird Box look like?

Its up to you! You can ask us to wrap the outer box in Rustic Blue Kraft and twine, we can wrap the gifts inside your box or we can just send your gift hamper/care package style! (In a beautiful blue shoe box style box and tied with string ) Your gift will come in a cardboard box to protect it during transit.

Our handmade frames are sent gift wrapped however do not come in the Blue Gift box (as they are too big!) However you can still select some finishing touches and a notecard to send a message along with your frame.